# Best Agentforce alternatives > Salesforce platform for building and deploying autonomous AI agents across service, sales and marketing. Top Agentforce alternatives on usedby: Intercom (130 public customers), Gorgias (117 public customers) and Featurebase (78 public customers). 2 of the 38 Agentforce customers on usedby also use one of them. Every public proof counts, from case studies to job posts: declared (a company declaration or subprocessor listing), confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor’s customer page) and signal (a job post, the weakest proof). Each line keeps its level. Latest check 2026-11-15: 1,110 of 1,119 public lines checked. Last updated 2026-11-15. Tool page: https://www.usedby.ai/tools/agentforce.md ## Alternatives Tools of the same or a competing category ([AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md)), from another vendor. Ranked by public customers (every proof level, job posts included), then by confirmed, then by observed ones. Shared customers use both tools; they never set the order. Pricing and free trial: what the vendor states on its own pages, verified; “Not checked yet” when usedby has no verified value; the vendor may publish it. | Rank | Tool | Public customers | Confirmed / declared / observed / signals | Shared with Agentforce | Most common industry | Pricing | Free trial | Compare | |---|---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 130 | 40 / 13 / 73 / 4 | 0 | — | Not checked yet | Yes (https://www.intercom.com/pricing) | — | | 2 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 117 | 97 / 0 / 20 / 0 | 0 | Fashion & Apparel (35) | Not checked yet | Not checked yet | — | | 3 | [Featurebase](https://www.usedby.ai/tools/featurebase.md) | 78 | 8 / 1 / 69 / 0 | 0 | — | free plan and paid tiers (https://www.featurebase.app/pricing) | Yes (https://www.featurebase.app/pricing) | — | | 4 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 62 | 39 / 0 / 23 / 0 | 1 | — | Not checked yet | Not checked yet | https://www.usedby.ai/compare/agentforce-vs-sierra.md | | 5 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 55 | 33 / 1 / 21 / 0 | 1 | — | Not checked yet | Not checked yet | https://www.usedby.ai/compare/agentforce-vs-cognigy.md | | 6 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 51 | 23 / 0 / 28 / 0 | 0 | IT Services & System Integration (19) | Not checked yet | Not checked yet | — | | 7 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 50 | 41 / 0 / 9 / 0 | 0 | — | free plan and paid tiers (https://www.tidio.com/pricing/) | Yes (https://www.tidio.com/pricing/) | — | | 8 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 50 | 30 / 1 / 18 / 1 | 0 | — | Not checked yet | Yes (https://www.talkdesk.com/pricing/) | — | | 9 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 45 | 25 / 0 / 20 / 0 | 0 | — | Not checked yet | Not checked yet | — | | 10 | [Siena AI](https://www.usedby.ai/tools/siena-ai.md) | 44 | 20 / 0 / 24 / 0 | 0 | — | usage-based (https://www.siena.cx/pricing) | Not checked yet | — | ## More tools of this category Same or competing category, from another vendor, after the ranking above: fewer public customers. - [Assembled](https://www.usedby.ai/tools/assembled.md): 44 customers - [Help Scout](https://www.usedby.ai/tools/help-scout.md): 43 customers - [Dialpad](https://www.usedby.ai/tools/dialpad.md): 42 customers - [Pylon](https://www.usedby.ai/tools/pylon.md): 42 customers - [LivePerson](https://www.usedby.ai/tools/live-person.md): 42 customers - [CallMiner](https://www.usedby.ai/tools/callminer.md): 41 customers - [DevRev](https://www.usedby.ai/tools/devrev.md): 40 customers - [Observe.AI](https://www.usedby.ai/tools/observe-ai.md): 36 customers - [Gupshup](https://www.usedby.ai/tools/gupshup.md): 35 customers - [Ada](https://www.usedby.ai/tools/ada.md): 34 customers ## Best Agentforce alternative by industry In the industries where Agentforce has the most public customers, the alternative with the most public customers of its own (at least three, every proof level). - [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md): [Gorgias](https://www.usedby.ai/tools/gorgias.md), 29 public customers (Agentforce: 3) - [Airlines & Aviation Services](https://www.usedby.ai/companies/industry/airlines-aviation-services.md): [Cognigy](https://www.usedby.ai/tools/cognigy.md), 5 public customers (Agentforce: 2) - [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md): [Parloa](https://www.usedby.ai/tools/parloa.md), 6 public customers (Agentforce: 2) - [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md): [Sanas](https://www.usedby.ai/tools/sanas.md), 19 public customers (Agentforce: 2) - [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md): [Cognigy](https://www.usedby.ai/tools/cognigy.md), 5 public customers (Agentforce: 2) ## Often used with Agentforce Tools of other categories that Agentforce customers also use. They do another job: they are not alternatives. - [Miro](https://www.usedby.ai/tools/miro.md) (Workspaces & project management): 8 shared customers - [Asana](https://www.usedby.ai/tools/asana.md) (Workspaces & project management): 5 shared customers - [Celonis](https://www.usedby.ai/tools/celonis.md) (Document & process intelligence): 4 shared customers - [Murf](https://www.usedby.ai/tools/murf.md) (Voice & audio generation): 4 shared customers - [ServiceNow](https://www.usedby.ai/tools/servicenow.md) (IT service & employee support): 4 shared customers - [Abnormal AI](https://www.usedby.ai/tools/abnormal-ai.md) (Threat detection & SOC): 3 shared customers Switches between tools are not published: naming a switch would name a departure, and usedby hides lines a vendor stops showing. ## Questions ### What are the best Agentforce alternatives? Ranked by their public customers on usedby: Intercom (130 customers), Gorgias (117 customers), and Featurebase (78 customers). ### Which Agentforce alternatives offer a free trial? Intercom, Featurebase, and Tidio offer a free trial or a free plan, according to their own pricing pages. ### What is the best Agentforce alternative for Consumer Goods companies? Gorgias, with 29 customers in Consumer Goods on usedby. Agentforce has 3 there. ### What is the best Agentforce alternative for Airlines & Aviation Services companies? Cognigy, with 5 customers in Airlines & Aviation Services on usedby. Agentforce has 2 there. ### Which tools are used with Agentforce? Companies that use Agentforce also use Miro (8 shared), Asana (5 shared), Celonis (4 shared), Murf (4 shared), ServiceNow (4 shared), and Abnormal AI (3 shared). These tools do another job: they are not alternatives. ### How does usedby rank Agentforce alternatives? Only tools of the same or a competing category, from another vendor, count. They are ranked by their public customers at every proof level, job posts included; a tie goes to the stronger proofs (more confirmed, then more observed). Each tool shows its mix: confirmed (a case study, a press release), observed (the vendor’s customer page), signal (a job post, the weakest proof). Shared customers are shown for information and never set the order. Tools of other categories that the same companies use are listed apart, as tools used with Agentforce. usedby does not publish departures, so no company is shown switching from Agentforce to another tool. --- Source: https://www.usedby.ai/alternatives/agentforce · How we check: https://www.usedby.ai/methodology