# Serval alternatives

5 of the 26 Serval customers on usedby also use another tool on this list. The tools most often used by the same companies are incident.io (5 shared, 48 customers in all). Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools. Latest check 2026-10-08: 134 of 140 public lines checked.

Tool page: https://www.usedby.ai/tools/serval.md

## Alternatives

Tools of the same or a competing category ([IT Service Management](https://www.usedby.ai/tools/category/it-service-management.md)), from another vendor, with at least one company named on both tools. Most shared customers first.

| Rank | Tool | Named customers shared with Serval | Public customers | Most common industry | Compare |
|---|---|---|---|---|---|
| 1 | [incident.io](https://www.usedby.ai/tools/incident-io.md) | 5 | 48 | Fintech & Payments (6) | https://www.usedby.ai/compare/incident-io-vs-serval.md |

## Other tools of this category

Same category, with public customers, but no company named with Serval yet.

- [ServiceNow](https://www.usedby.ai/tools/servicenow.md): 33 customers
- [BigPanda](https://www.usedby.ai/tools/bigpanda.md): 19 customers
- [Atomicwork](https://www.usedby.ai/tools/atomicwork.md): 14 customers

Switches between tools are not published: naming a switch would name a departure, and usedby hides lines a vendor stops showing.

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Source: https://www.usedby.ai/alternatives/serval · How we check: https://www.usedby.ai/methodology