# Best Siena AI alternatives > AI agents that resolve customer service tickets for e-commerce and consumer brands across email, chat and social, with the brand's own voice and policies. Top Siena AI alternatives on usedby: Intercom (126 public customers), Cognigy (57 public customers) and Sierra (53 public customers). Every public proof counts, from case studies to job posts: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor’s customer page) and signal (a job post, the weakest proof). Each line keeps its level. Latest check 2026-10-27: 928 of 937 public lines checked. Last updated 2026-10-27. Tool page: https://www.usedby.ai/tools/siena-ai.md ## Alternatives Tools of the same or a competing category ([AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md)), from another vendor. Ranked by public customers (every proof level, job posts included), then by confirmed, then by observed ones. Shared customers use both tools; they never set the order. Pricing and free trial: what the vendor states on its own pages, verified; “Not checked yet” when usedby has no verified value; the vendor may publish it. | Rank | Tool | Public customers | Confirmed / observed / signals | Shared with Siena AI | Most common industry | Pricing | Free trial | Compare | |---|---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 126 | 36 / 78 / 4 | 0 | — | Not checked yet | Yes (https://www.intercom.com/pricing) | — | | 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 57 | 32 / 24 / 0 | 0 | — | Not checked yet | Not checked yet | — | | 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 53 | 35 / 18 / 0 | 0 | — | Not checked yet | Not checked yet | — | | 4 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 51 | 21 / 30 / 0 | 0 | IT Services & System Integration (19) | Not checked yet | Not checked yet | — | | 5 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 50 | 41 / 9 / 0 | 0 | — | free plan and paid tiers (https://www.tidio.com/pricing/) | Yes (https://www.tidio.com/pricing/) | — | | 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 49 | 27 / 20 / 1 | 0 | — | Not checked yet | Yes (https://www.talkdesk.com/pricing/) | — | | 7 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 44 | 20 / 20 / 4 | 0 | — | published paid tiers (https://www.assembled.com/pricing) | Not checked yet | — | | 8 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 43 | 20 / 23 / 0 | 0 | — | Not checked yet | Not checked yet | — | | 9 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 42 | 23 / 19 / 0 | 0 | — | Not checked yet | Not checked yet | — | | 10 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 42 | 14 / 28 / 0 | 0 | — | Not checked yet | Not checked yet | — | ## More tools of this category Same or competing category, from another vendor, after the ranking above: fewer public customers. - [CallMiner](https://www.usedby.ai/tools/callminer.md): 41 customers - [Pylon](https://www.usedby.ai/tools/pylon.md): 40 customers - [DevRev](https://www.usedby.ai/tools/devrev.md): 39 customers - [Gupshup](https://www.usedby.ai/tools/gupshup.md): 35 customers - [Ada](https://www.usedby.ai/tools/ada.md): 34 customers - [Crescendo](https://www.usedby.ai/tools/crescendo.md): 33 customers - [Kustomer](https://www.usedby.ai/tools/kustomer.md): 32 customers - [Glia](https://www.usedby.ai/tools/glia.md): 30 customers - [EliseAI](https://www.usedby.ai/tools/eliseai.md): 30 customers - [Blip](https://www.usedby.ai/tools/blip.md): 30 customers ## Best Siena AI alternative by industry In the industries where Siena AI has the most public customers, the alternative with the most public customers of its own (at least three, every proof level). - [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md): [Kustomer](https://www.usedby.ai/tools/kustomer.md), 10 public customers (Siena AI: 6) - [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md): [Gorgias](https://www.usedby.ai/tools/gorgias.md), 16 public customers (Siena AI: 6) - [Beauty & Cosmetics](https://www.usedby.ai/companies/industry/beauty-cosmetics.md): [Tidio](https://www.usedby.ai/tools/tidio.md), 7 public customers (Siena AI: 3) - [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md): [Blip](https://www.usedby.ai/tools/blip.md), 6 public customers (Siena AI: 2) Switches between tools are not published: naming a switch would name a departure, and usedby hides lines a vendor stops showing. ## Questions ### What are the best Siena AI alternatives? Ranked by their public customers on usedby: Intercom (126 customers), Cognigy (57 customers), and Sierra (53 customers). ### Which Siena AI alternatives offer a free trial? Intercom, Tidio, and Talkdesk offer a free trial or a free plan, according to their own pricing pages. ### What is the best Siena AI alternative for E-commerce & D2C companies? Kustomer, with 10 customers in E-commerce & D2C on usedby. Siena AI has 6 there. ### What is the best Siena AI alternative for Fashion & Apparel companies? Gorgias, with 16 customers in Fashion & Apparel on usedby. Siena AI has 6 there. ### Do Siena AI customers use other tools too? None of the 36 Siena AI customers on usedby is listed with another tool on this list yet. ### How does usedby rank Siena AI alternatives? Only tools of the same or a competing category, from another vendor, count. They are ranked by their public customers at every proof level, job posts included; a tie goes to the stronger proofs (more confirmed, then more observed). Each tool shows its mix: confirmed (a case study, a press release), observed (the vendor’s customer page), signal (a job post, the weakest proof). Shared customers are shown for information and never set the order. Tools of other categories that the same companies use are listed apart, as tools used with Siena AI. usedby does not publish departures, so no company is shown switching from Siena AI to another tool. --- Source: https://www.usedby.ai/alternatives/siena-ai · How we check: https://www.usedby.ai/methodology