# Best Zuma alternatives

> AI leasing assistant that answers renter inquiries by chat, text, email and phone and books tours for property managers.

Top Zuma alternatives on usedby: Intercom (126 public customers), Cognigy (57 public customers) and Sierra (53 public customers). Every public proof counts, from case studies to job posts: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor’s customer page) and signal (a job post, the weakest proof). Each line keeps its level. Latest check 2026-10-27: 904 of 913 public lines checked.

Last updated 2026-10-27.

Tool page: https://www.usedby.ai/tools/zuma.md

## Alternatives

Tools of the same or a competing category ([AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md)), from another vendor. Ranked by public customers (every proof level, job posts included), then by confirmed, then by observed ones. Shared customers use both tools; they never set the order. Pricing and free trial: what the vendor states on its own pages, verified; “Not checked yet” when usedby has no verified value; the vendor may publish it.

| Rank | Tool | Public customers | Confirmed / observed / signals | Shared with Zuma | Most common industry | Pricing | Free trial | Compare |
|---|---|---|---|---|---|---|---|---|
| 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 126 | 36 / 78 / 4 | 0 | — | Not checked yet | Yes (https://www.intercom.com/pricing) | — |
| 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 57 | 32 / 24 / 0 | 0 | — | Not checked yet | Not checked yet | — |
| 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 53 | 35 / 18 / 0 | 0 | — | Not checked yet | Not checked yet | — |
| 4 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 51 | 21 / 30 / 0 | 0 | IT Services & System Integration (19) | Not checked yet | Not checked yet | — |
| 5 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 50 | 41 / 9 / 0 | 0 | — | free plan and paid tiers (https://www.tidio.com/pricing/) | Yes (https://www.tidio.com/pricing/) | — |
| 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 49 | 27 / 20 / 1 | 0 | — | Not checked yet | Yes (https://www.talkdesk.com/pricing/) | — |
| 7 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 44 | 20 / 20 / 4 | 0 | — | published paid tiers (https://www.assembled.com/pricing) | Not checked yet | — |
| 8 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 43 | 20 / 23 / 0 | 0 | — | Not checked yet | Not checked yet | — |
| 9 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 42 | 23 / 19 / 0 | 0 | — | Not checked yet | Not checked yet | — |
| 10 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 42 | 14 / 28 / 0 | 0 | — | Not checked yet | Not checked yet | — |

## More tools of this category

Same or competing category, from another vendor, after the ranking above: fewer public customers.

- [CallMiner](https://www.usedby.ai/tools/callminer.md): 41 customers
- [Pylon](https://www.usedby.ai/tools/pylon.md): 40 customers
- [DevRev](https://www.usedby.ai/tools/devrev.md): 39 customers
- [Siena AI](https://www.usedby.ai/tools/siena-ai.md): 36 customers
- [Gupshup](https://www.usedby.ai/tools/gupshup.md): 35 customers
- [Ada](https://www.usedby.ai/tools/ada.md): 34 customers
- [Crescendo](https://www.usedby.ai/tools/crescendo.md): 33 customers
- [Kustomer](https://www.usedby.ai/tools/kustomer.md): 32 customers
- [Glia](https://www.usedby.ai/tools/glia.md): 30 customers
- [EliseAI](https://www.usedby.ai/tools/eliseai.md): 30 customers

Switches between tools are not published: naming a switch would name a departure, and usedby hides lines a vendor stops showing.

## Questions

### What are the best Zuma alternatives?

Ranked by their public customers on usedby: Intercom (126 customers), Cognigy (57 customers), and Sierra (53 customers).

### Which Zuma alternatives offer a free trial?

Intercom, Tidio, and Talkdesk offer a free trial or a free plan, according to their own pricing pages.

### Do Zuma customers use other tools too?

None of the 6 Zuma customers on usedby is listed with another tool on this list yet.

### How does usedby rank Zuma alternatives?

Only tools of the same or a competing category, from another vendor, count. They are ranked by their public customers at every proof level, job posts included; a tie goes to the stronger proofs (more confirmed, then more observed). Each tool shows its mix: confirmed (a case study, a press release), observed (the vendor’s customer page), signal (a job post, the weakest proof). Shared customers are shown for information and never set the order. Tools of other categories that the same companies use are listed apart, as tools used with Zuma. usedby does not publish departures, so no company is shown switching from Zuma to another tool.

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Source: https://www.usedby.ai/alternatives/zuma · How we check: https://www.usedby.ai/methodology