# How 1-800Accountant uses Agentforce

**70%**: “1-800Accountant will resolve 70% of inquiries with Agentforce.”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/1800-accountant/). Captured by usedby on 2026-11-14.

- Company: [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Teams: CPAs, Client Support

## The use case: how 1-800Accountant deploys Agentforce

1-800Accountant uses Agentforce as an AI agent to answer client service and tax questions in chat around the clock, drawing on client data and public sources like the IRS website. It also handles scheduling follow-ups and attaching helpful files, so CPAs can focus on cases needing their expertise and seasonal hiring is reduced.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and 1-800Accountant, not ours.

> With Agentforce, clients get immediate answers to complicated tax questions like, “What charitable donations can I deduct?” without ever needing to book an appointment.

- **1,000**: “In the first 24 hours after we launched it, Agentforce handled over 1,000 client engagements.”

> Agentforce is a game-changer, helping us scale and serve our clients better during peak times
>
> Ryan Teeples, Chief Technology Officer

Source: [salesforce.com](https://www.salesforce.com/customer-stories/1800-accountant/), captured 2026-11-14.

## Other companies using Agentforce

- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed
- [Engie](https://www.usedby.ai/companies/engie.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 70% is printed word for word on the page, near the name of 1-800Accountant.
- Checked: the passage quoted above is copied word for word from the page, near the name of 1-800Accountant.
- Checked: 1-800Accountant uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/1-800accountant-agentforce · How we check: https://www.usedby.ai/methodology