# How 3CLogic uses Observe.AI

**30 hours**: “some saving 20 to 30 hours per week”

As published on [observe.ai](https://www.observe.ai/customers/3clogic). Captured by usedby on 2026-10-10.

- Company: [3CLogic](https://www.usedby.ai/companies/3clogic.md)
- Tool: [Observe.AI](https://www.usedby.ai/tools/observe-ai.md)
- Teams: Contact center supervisors

## What the story says

3CLogic, a contact-center-as-a-service provider, partners with Observe.AI and offers it to its enterprise and BPO customers. They use it to automate call reviews and QA, support agent coaching and retention, and surface insights from customer conversations.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and 3CLogic, not ours.

> The impact for the 25+ 3CLogic customers using Observe.AI has been substantial, with some saving 20 to 30 hours per week, according to Brown.

- **25+**: “The impact for the 25+ 3CLogic customers using Observe.AI”
- **two weeks**: “up and running with Observe.AI in as little as two weeks”

> That time saving alone is huge
>
> Rachel Brown, Senior Customer Success Manager

Source: [observe.ai](https://www.observe.ai/customers/3clogic), captured 2026-10-10.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 30 hours is printed word for word on the page, near the name of 3CLogic.
- Checked: the passage quoted above is copied word for word from the page, near the name of 3CLogic.
- Checked: 3CLogic uses Observe.AI. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/3clogic-observe-ai · How we check: https://www.usedby.ai/methodology