# How 3Commas uses Intercom

**95%** Customers who resolve their support query through

As published on [intercom.com](https://www.intercom.com/customers/3commas). Captured by usedby on 2026-10-08.

- Company: [3Commas](https://www.usedby.ai/companies/3commas.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Marketing, Support

## What the story says

3Commas, a crypto trading platform, uses Intercom to unify customer communications in one multilingual platform. Support uses Macros, Custom Bots and Resolution Bot to handle and triage conversations, while marketing uses Series to run and A/B test targeted campaigns.

Summary written by usedby from the source page, in English. The figures are those of Intercom and 3Commas, not ours.

> These powerful tools have enabled 3Commas to adapt to a growing customer base without having to hire additional support reps to keep up with the volume.

> I’ve worked in companies where marketing and customer support were separate. I love that Intercom allows us all to work in the same platform so there’s a shared overview of all communications that are happening with our customers. It’s very valuable.
>
> Anna Larionova, Head of Marketing

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 95% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of 3Commas.
- Checked: each number in our summary is printed on the page.
- Checked: 3Commas uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/3commas-intercom · How we check: https://www.usedby.ai/methodology