# How Experian uses Valence

**100%**: “Within one hour of launch, 100% of pilot participants were using the tool.”

As published on [valence.co](https://www.valence.co/blog/experian-case-study), August 2026. Captured by usedby on 2026-10-24.

- Company: [Experian](https://www.usedby.ai/companies/experian.md)
- Tool: [Valence](https://www.usedby.ai/tools/valence.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Talent, IT Security

## The use case: how Experian deploys Valence

Experian uses Valence's AI coach, Nadia, to give managers personalized leadership guidance in the flow of work, including role-playing difficult conversations. It is customized to Experian's values and leadership competency model, and is being built into a global leadership development program for new mid-level managers.

Summary written by usedby from the source page, in English. The figures are those of Valence and Experian, not ours.

> Within one hour of launch, 100% of pilot participants were using the tool.

- **92%**: “Since then, 92% of all managers have said they want to continue using Nadia.”
- **NPS of 96**: “The pilot also earned a net promoter score (NPS) of 85, which further increased to an NPS of 96 in a larger follow-on beta test.”
- **200 employees**: “One leader introduced AI coaching to 200 employees in just one month.”

> We found incredibly high adoption. I've never seen adoption statistics so high from leadership content that we might roll out.
>
> Lesley Wilkinson, Chief Talent Officer

Source: [valence.co](https://www.valence.co/blog/experian-case-study), captured 2026-10-24.

## Other AI tools used by Experian

- [Harness](https://www.usedby.ai/tools/harness.md) — Confirmed
- [LlamaIndex](https://www.usedby.ai/tools/llamaindex.md) — Confirmed
- [Snorkel AI](https://www.usedby.ai/tools/snorkel-ai.md) — Confirmed
- [6sense](https://www.usedby.ai/tools/6sense.md) — Observed
- [CrewAI](https://www.usedby.ai/tools/crewai.md) — Observed
- [Gong](https://www.usedby.ai/tools/gong.md) — Observed

## Other companies using Valence

- [Costa Coffee](https://www.usedby.ai/companies/costa-coffee.md) — Confirmed
- [VML](https://www.usedby.ai/companies/vml.md) — Confirmed
- [ABM](https://www.usedby.ai/companies/abm.md) — Observed
- [ADP](https://www.usedby.ai/companies/adp.md) — Observed
- [AGCO](https://www.usedby.ai/companies/agco.md) — Observed
- [Analog Devices](https://www.usedby.ai/companies/analog-devices.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 100% is printed word for word on the page, near the name of Experian.
- Checked: the passage quoted above is copied word for word from the page, near the name of Experian.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Experian uses Valence. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/a-coach-in-every-leader-s-pocket-at-experian · How we check: https://www.usedby.ai/methodology