# How Abby Connect uses Deepgram

**30%**: “the time spent per audit has been reduced by 30%”

As published on [deepgram.com](https://deepgram.com/customers/abby-connect). Captured by usedby on 2026-10-09.

- Company: [Abby Connect](https://www.usedby.ai/companies/abby-connect.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: Quality Assurance

## What the story says

Abby Connect uses Deepgram's real-time streaming speech-to-text to power its AI Receptionist voice agent for tasks like scheduling and intake. It also uses Deepgram's pre-recorded transcription of human receptionist calls to feed a quality assurance system that scores calls.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Abby Connect, not ours.

> By using Deepgram's accurate transcriptions and summaries, Abby Connect revolutionized its manual QA process. The QA team can now review 5x more calls per day, and the time spent per audit has been reduced by 30%.

- **5x**: “The QA team can now review 5x more calls per day”
- **100,000**: “With over 100,000 calls transcribed monthly”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 30% is printed word for word on the page, near the name of Abby Connect.
- Checked: the passage quoted above is copied word for word from the page, near the name of Abby Connect.
- Checked: Abby Connect uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/abby-connect-deepgram · How we check: https://www.usedby.ai/methodology