# How Abridge uses Serval

**300+** workflows built

As published on [serval.com](https://www.serval.com/customers/abridge). Captured by usedby on 2026-10-07.

- Company: [Abridge](https://www.usedby.ai/companies/abridge.md)
- Tool: [Serval](https://www.usedby.ai/tools/serval.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: IT, Finance, Legal, People

## What the story says

Abridge uses Serval as its central employee support and IT automation platform, replacing a legacy help desk tool. Its agents handle employee requests and run deterministic, reviewable workflows across systems such as Ramp, with usage spreading from IT to Finance, Legal, and People teams.

Summary written by usedby from the source page, in English. The figures are those of Serval and Abridge, not ours.

> Time to value was immediate on the basics. Roughly 50% of standard access requests were handled by out-of-the-box integrations that took seconds to stand up. Two weeks after adopting Serval, the IT team cleared their two month backlog.

- **50%**: “They've achieved a 50% automation rate, which will continue to increase as they roll out access request workflows across all applications.”
- **10**: “With Catalyst, which lowered the barrier to building automations, Serval was easily adopted by 10 Abridge teams including the Finance, Legal, and People teams.”
- **15 minutes**: “Given the list of apps and their Okta groups, Catalyst is rebuilding all the birthright access workflows and access requests across 74 apps, saving the team about 15 minutes per app.”

> I’d credit Serval with helping us get to where we are today. Not just clearing our two-month ticket backlog, but giving us the capacity to build our engineering function so quickly and really push the boundaries of what we can do at scale.
>
> John Henry Boes, Head of IT & Automation

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 300+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Abridge.
- Checked: Abridge uses Serval. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/abridge-serval · How we check: https://www.usedby.ai/methodology