# How Abridge uses Tray.io

**Weeks, not months** To overhaul Salesforce security

As published on [tray.ai](https://tray.ai/customers/abridge/), August 2026. Captured by usedby on 2026-10-16.

- Company: [Abridge](https://www.usedby.ai/companies/abridge.md)
- Tool: [Tray.io](https://www.usedby.ai/tools/tray-io.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Go-to-market, Sales, Revenue team, Commercial teams

## What the story says

Abridge's GTM systems engineer uses Tray as a governed orchestration layer between AI tools and Salesforce, giving the go-to-market team auditable access to Salesforce data with curated context. Tray's iPaaS also runs a custom call-recording-to-Salesforce sync and agentic workflows for Salesforce administration and business intelligence.

Summary written by usedby from the source page, in English. The figures are those of Tray.io and Abridge, not ours.

> Using Tray’s governed connection to Salesforce, he spent days querying the org’s own data to find the gaps in profiles and permissions, then closed them, bringing a sprawling setup to a consistent posture built to scale.

- **500**: “a small go-to-market systems team supports a company of more than 500”
- **18-month**: “then ran an 18-month historical backfill through the same build”

> Tray gives us the ability to take ideas that happen ad hoc and make them part of the infrastructure we depend on every day.
>
> Chris Humphries, GTM Systems Engineer

Source: [tray.ai](https://tray.ai/customers/), captured 2026-10-05.

## What usedby checked

We compared the story with its live page on 2026-10-16.

- Checked: the figure Weeks, not months is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Abridge.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Abridge uses Tray.io. Confirmed line. Latest check across sources: 2026-10-16.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/abridge-tray-io · How we check: https://www.usedby.ai/methodology