# How Accolade uses Observe.AI

**50%**: “time spent on after-call tasks decreased by more than 50%”

As published on [observe.ai](https://www.observe.ai/customers/accolade-drives-member-engagement-with-over-50-reduction-in-after-call-work). Captured by usedby on 2026-10-10.

- Company: [Accolade](https://www.usedby.ai/companies/accolade.md)
- Tool: [Observe.AI](https://www.usedby.ai/tools/observe-ai.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Care Advocates, Care Teams, Operations

## What the story says

Accolade uses Observe.AI's Summarization AI to automatically generate post-call summaries for its Care Advocates, replacing manual notetaking. The summaries are integrated into its CRM, and Accolade also uses Observe.AI for quality assurance, coaching, and post-interaction AI.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and Accolade, not ours.

> After rolling out this solution, time spent on after-call tasks decreased by more than 50%, enhancing employee experience.

> Our Care Advocates report that it’s much easier to talk to members and stay present. This ability to better engage and drive member satisfaction is the perfect outcome for us.
>
> Ardie Sameti, Senior Director of AI and Automation

Source: [observe.ai](https://www.observe.ai/customers/accolade-drives-member-engagement-with-over-50-reduction-in-after-call-work), captured 2026-10-10.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 50% is printed word for word on the page, near the name of Accolade.
- Checked: the passage quoted above is copied word for word from the page, near the name of Accolade.
- Checked: Accolade uses Observe.AI. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/accolade-observe-ai · How we check: https://www.usedby.ai/methodology