# How Achieve uses Cresta

**75%**: “We were able to reduce our after-call work by 75%”

As published on [cresta.com](https://cresta.com/customers/achieve). Captured by usedby on 2026-10-07.

- Company: [Achieve](https://www.usedby.ai/companies/achieve.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Client Experience & Operations, Leadership team, Agents

## What the story says

Achieve uses Cresta's real-time agent guidance, automatic call summarization, and a behavior-based coaching hub across its client conversations in debt resolution and personal finance programs. The tools support agents on calls, reduce manual after-call notes, and help leaders coach consistently on specific behaviors.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Achieve, not ours.

> After-call work used to be one of the biggest drags on Achieve's contact center productivity. Auto-summarization changed that almost overnight, eliminating the bulk of manual wrap time and giving agents their time back to focus on clients.

- **3x**: “it's been about a 3x return”
- **26%**: “we've seen about a 26% improvement in our cost productivity metrics”
- **50%**: “drive down hold times, which reduced to 50%”

> We were able to reduce our after-call work by 75%, and that was almost immediate.
>
> Brandon Peterson, SVP, Client Experience & Operations

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 75% is printed word for word on the page, near the name of Achieve.
- Checked: the passage quoted above is copied word for word from the page, near the name of Achieve.
- Checked: Achieve uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/achieve-cresta · How we check: https://www.usedby.ai/methodology