# How Ada uses Pylon

**2 weeks**: “Ada completed their migration in 2 weeks with zero disruption”

As published on [usepylon.com](https://www.usepylon.com/case-study/ada). Captured by usedby on 2026-10-08.

- Company: [Ada](https://www.usedby.ai/companies/ada.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Teams: Support

## What the story says

Ada replaced Zendesk with Pylon as its internal customer support platform, after choosing it over Salesforce Service Cloud. Support agents work from a single platform with native Slack integration and automated ticket routing across product lines and regions.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Ada, not ours.

> Despite the complexity and a completely new platform, Ada's support team was ready to go live within two weeks. The intuitive UI meant minimal training requirements and immediate productivity from day one.

- **100%**: “Full year of historical tickets successfully migrated, including active tickets, with 100% data integrity”

> Pylon gave us the flexibility, ease of use, and enterprise-level reporting we were looking for. The migration was seamless and made it clear we had the right partner.
>
> Anuj Arora, Chief Customer Officer (CCO)

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 2 weeks is printed word for word on the page, near the name of Ada.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ada.
- Checked: Ada uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ada-pylon · How we check: https://www.usedby.ai/methodology