# How Adjoe uses Tidio

**80%**: “80% Reduction in Support Email Volume”

As published on [tidio.com](https://www.tidio.com/customers/adjoe/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Adjoe](https://www.usedby.ai/companies/adjoe.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Advertising & AdTech](https://www.usedby.ai/companies/industry/advertising-adtech.md)
- Teams: Customer Support

## What the story says

Adjoe deployed a decision-tree chatbot built with Tidio Flows to answer common user questions automatically, offering an email option only for users who cannot resolve their issue through automation. This reduced the load of support emails on its team.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Adjoe, not ours.

> 80% Reduction in Support Email Volume: The majority of common inquiries are now handled automatically through the chatbot.

- **10,000+**: “10,000+ Bot Engagements Monthly: Over 18,000 bot executions with an impressive 0.84 engagement rate in just 30 days.”

> Our users sometimes have issues—for example, they didn't see the currency or they don't see enough games. They usually reached out to us through email. We couldn't handle the volume.
>
> Evgeny Bagaryakov, Product Lead at Adjoe

Source: [tidio.com](https://www.tidio.com/customers/adjoe/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 80% is printed word for word on the page, near the name of Adjoe.
- Checked: the passage quoted above is copied word for word from the page, near the name of Adjoe.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Adjoe uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/adjoe-tidio · How we check: https://www.usedby.ai/methodology