# How ADT uses Sierra

As published on [sierra.ai](https://sierra.ai/customers/adt), November 2024. Captured by usedby on 2026-10-01.

- Company: [ADT](https://www.usedby.ai/companies/adt.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Customer care

## What the story says

ADT launched a Sierra AI agent to answer customer Help Centre questions, covering troubleshooting, account and billing topics. It plans to extend the agent to take payments, reschedule service visits and order items such as yard signs or batteries.

Summary written by usedby from the source page, in English. The figures are those of Sierra and ADT, not ours.

> As part of their transformation, ADT launched a Sierra AI agent to handle a variety of customer Help Centre questions—from troubleshooting inquiries like “Why is my system beeping?” to account and billing questions like “How do I sign up for EasyPay?” or “How do I change my password?”

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of ADT.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ADT uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/adt-sierra · How we check: https://www.usedby.ai/methodology