# How Affordable Care uses Observe.AI

**$8M**: “unlocked $8M in revenue, 95% call containment, and a frontline team focused on patients”

As published on [observe.ai](https://www.observe.ai/customers/affordable-care-voice-ai). Captured by usedby on 2026-10-10.

- Company: [Affordable Care](https://www.usedby.ai/companies/affordable-care.md)
- Tool: [Observe.AI](https://www.usedby.ai/tools/observe-ai.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: Patient Services, Frontline team

## What the story says

Affordable Care uses Observe.AI VoiceAI Agents to automatically handle high-volume routine calls such as directions requests, alongside Interaction Intelligence features (Moments, automated Evaluations, and Coaching) to analyze every call and coach its frontline team on behaviors that drive scheduling and attendance.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and Affordable Care, not ours.

> Affordable Care deployed its first VoiceAI Agent in just 2 weeks. The results were immediate: within the first few days, 95% of callers were handled end-to-end without escalation. That single use case alone freed up 8 hours of frontline team time per day

- **11.7%**: “$8M incremental revenue, 95% containment rate, 2,000+ frontline hours saved per month, 11.7% scheduling lift, and 17% rise in patient attendance.”
- **95%**: “The results were immediate: within the first few days, 95% of callers were handled end-to-end without escalation.”
- **8 hours**: “That single use case alone freed up 8 hours of frontline team time per day — time that could now go toward patients who genuinely needed a human conversation.”
- **80%**: “Frontline team members who received refresher training saw an 80% improvement in critical performance areas”

> Our leadership saw how friendly and how quick the VoiceAI Agents were responding in the live demo. There were no long pauses or robotic responses compared to other solutions we've seen. We knew it was the best option for us.
>
> Manny Noyola, Patient Service Director

Source: [observe.ai](https://www.observe.ai/customers/affordable-care-voice-ai), captured 2026-10-10.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure $8M is printed word for word on the page, near the name of Affordable Care.
- Checked: the passage quoted above is copied word for word from the page, near the name of Affordable Care.
- Checked: Affordable Care uses Observe.AI. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/affordable-care-observe-ai · How we check: https://www.usedby.ai/methodology