# How AgriWebb uses Intercom

**80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”

As published on [intercom.com](https://www.intercom.com/customers/agriwebb). Captured by usedby on 2026-10-08.

- Company: [AgriWebb](https://www.usedby.ai/companies/agriwebb.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Agriculture & AgTech](https://www.usedby.ai/companies/industry/agriculture-agtech.md)
- Teams: Sales

## What the story says

AgriWebb uses Intercom as the central communications platform for customer support, integrated with Aircall, Salesforce and Zoom. The team uses Articles, Custom Bots and conversation topics to handle and analyze customer queries, and the Sales team uses it to engage customers on trials.

Summary written by usedby from the source page, in English. The figures are those of Intercom and AgriWebb, not ours.

> Leveraging features like Articles and Custom Bots, the team has reduced their cost per support interaction by 80% – from $51 to $10 – in just two years, all while growing their customer base.

- **94%**: “With a customer satisfaction score of 94% and retention standing at a staggering 99%”

> Having a unified ecosystem for customer communication, which Intercom provides, has enabled us to go from spending $51 per support interaction to $10 in two years.
>
> Josh Collins, Director of Sales at AgriWebb

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of AgriWebb.
- Checked: the passage quoted above is copied word for word from the page, near the name of AgriWebb.
- Checked: AgriWebb uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/agriwebb-intercom · How we check: https://www.usedby.ai/methodology