# How Betcris uses LivePerson

**10%**: “a 10% increase in the number of conversations handled by AI”

As published on [liveperson.com](https://www.liveperson.com/resources/success-stories/betcris-ai-for-customer-service/), March 2023. Captured by usedby on 2026-10-24.

- Company: [Betcris](https://www.usedby.ai/companies/betcris.md)
- Tool: [LivePerson](https://www.usedby.ai/tools/live-person.md)
- Industry: [Gaming & Esports](https://www.usedby.ai/companies/industry/gaming-esports.md)
- Teams: Customer Success, Automation

## The use case: how Betcris deploys LivePerson

Betcris uses LivePerson's Conversational AI platform to run an automated customer service assistant named Cris, alongside human agents. It handles FAQs, personalized recommendations and transaction processing in English, Spanish and Portuguese.

Summary written by usedby from the source page, in English. The figures are those of LivePerson and Betcris, not ours.

> Notably, a 10% increase in the number of conversations handled by AI — 30-35% of which are fully contained by automation and they are pushing towards a goal of 50%.

- **30-35%**: “30-35% of which are fully contained by automation”
- **100+**: “they have 100+ automations up and running”
- **95%**: “all with an average of 95% intent match rate”

> LivePerson has brought us a first-class AI experience, and we know we will do more with the help and guidance of our LivePerson team
>
> Alejandra Flores, Head of Customer Success

Source: [liveperson.com](https://www.liveperson.com/resources/success-stories/betcris-ai-for-customer-service/), captured 2026-10-24.

## Other companies using LivePerson

- [Bupa](https://www.usedby.ai/companies/bupa.md) — Confirmed
- [Conduent](https://www.usedby.ai/companies/conduent.md) — Confirmed
- [Frost Bank](https://www.usedby.ai/companies/frost-bank.md) — Confirmed
- [Getnet](https://www.usedby.ai/companies/getnet.md) — Confirmed
- [HSBC](https://www.usedby.ai/companies/hsbc.md) — Confirmed
- [KDDI](https://www.usedby.ai/companies/kddi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 10% is printed word for word on the page, near the name of Betcris.
- Checked: the passage quoted above is copied word for word from the page, near the name of Betcris.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Betcris uses LivePerson. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ai-for-customer-service-betcris-goes-all-in · How we check: https://www.usedby.ai/methodology