# How Airtable uses Sierra

**80%** AI resolution rate

As published on [sierra.ai](https://sierra.ai/customers/airtable), May 2026. Captured by usedby on 2026-10-07.

- Company: [Airtable](https://www.usedby.ai/companies/airtable.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support, AI Support

## The use case: how Airtable deploys Sierra

Airtable uses a Sierra agent as its customer-facing conversational AI for support, answering customer questions directly in chat and email instead of pointing to help center links. It serves as a single entry point across channels and resolves multi-turn conversations end to end.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Airtable, not ours.

> Airtable's AI resolution rate hit 80%, a significant jump from its previous platform. Sierra is now carrying the equivalent workload of roughly 95 full-time support agents.

- **95 full-time support agents**: “Sierra is now carrying the equivalent workload of roughly 95 full-time support agents.”
- **four weeks**: “Within four weeks, Airtable's Sierra agent was live via chat, and email followed in just seven days.”

> What really stood out," Amanda says, "was that if we could design the journey, Sierra could actually bring it to life.
>
> Amanda Harris, VP of Customer Support

Source: [sierra.ai](https://sierra.ai/customers/airtable), captured 2026-10-07.

## Other AI tools used by Airtable

- [Zilliz](https://www.usedby.ai/tools/zilliz.md) — Confirmed
- [Braintrust](https://www.usedby.ai/tools/braintrust.md) — Observed
- [Browserbase](https://www.usedby.ai/tools/browserbase.md) — Observed
- [Common Room](https://www.usedby.ai/tools/common-room.md) — Observed
- [Crescendo](https://www.usedby.ai/tools/crescendo.md) — Observed
- [Metaview](https://www.usedby.ai/tools/metaview.md) — Observed

## Sierra users in DevTools & Infrastructure

- [Discord](https://www.usedby.ai/companies/discord.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 80% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Airtable.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Airtable uses Sierra. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/airtable-sierra · How we check: https://www.usedby.ai/methodology