# How AkzoNobel uses Moveworks

**25,000**: “More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/25k-akzonobel-employees-are-leveraging-moveworks). Captured by usedby on 2026-10-05.

- Company: [AkzoNobel](https://www.usedby.ai/companies/akzonobel.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: IT
- Customer since (as the page says): In December 2023, AkzoNobel launched Xara, its AI Assistant

## What the story says

AkzoNobel uses Xara, an AI assistant built on Moveworks, inside Microsoft Teams so employees can search information across business systems in their own languages, raise ServiceNow tickets, request distribution lists, and get governed access to ChatGPT. It is also used to automate routine IT tasks such as password resets.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and AkzoNobel, not ours.

> More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications, boosting productivity and reducing time to resolution.

- **72%**: “What began as an IT initiative now spans multiple departments, with 72% adoption and rising.”
- **40–50%**: “Mean time to resolution (MTTR) dropped by 40–50%, delivering major productivity gains.”
- **87%**: “CSAT hit 87% — a record high.”
- **150+**: “Distribution list creation (150+ tickets per month)”

> We gave Moveworks access on a Thursday evening and by Tuesday morning, we were testing ServiceNow
>
> Malabika Mukherjee, Domain Lead, AI & Automation

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 25,000 is printed word for word on the page, near the name of AkzoNobel.
- Checked: the passage quoted above is copied word for word from the page, near the name of AkzoNobel.
- Checked: AkzoNobel uses Moveworks. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/akzonobel-moveworks · How we check: https://www.usedby.ai/methodology