# How Alarm.com uses Talkdesk

**5-20%** CSAT response rate increase

As published on [talkdesk.com](https://www.talkdesk.com/customers/alarm-com/). Captured by usedby on 2026-10-09.

- Company: [Alarm.com](https://www.usedby.ai/companies/alarm-com.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Physical Security](https://www.usedby.ai/companies/industry/physical-security.md)
- Teams: Customer Operations

## The use case: how Alarm.com deploys Talkdesk

Alarm.com uses Talkdesk, integrated with Salesforce, for its customer service and support operations, serving customers, resellers, and internal employees. It uses the platform to gain visibility into contact center operations, optimize ring groups, and collect customer satisfaction responses.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Alarm.com, not ours.

> Alarm.com has substantially reduced occupancy and handle time, optimized our ring groups to better serve customers and help new hires learn the job, and lowered the number of cases opened. The most significant change we saw was enhanced visibility into our contact center operations.

> Alarm.com has substantially reduced occupancy and handle time, optimized our ring groups to better serve customers and help new hires learn the job, and lowered the number of cases opened. The most significant change we saw was enhanced visibility into our contact center operations.
>
> Mary Kidd, Systems Manager, Customer Operations at Alarm.com

Source: [talkdesk.com](https://www.talkdesk.com/customers/alarm-com/), captured 2026-10-09.

## Other companies using Talkdesk

- [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) — Confirmed
- [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) — Confirmed
- [Canon](https://www.usedby.ai/companies/canon.md) — Confirmed
- [Carey International](https://www.usedby.ai/companies/carey-international.md) — Confirmed
- [Evara Health](https://www.usedby.ai/companies/evara-health.md) — Confirmed
- [Farfetch](https://www.usedby.ai/companies/farfetch.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 5-20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Alarm.com.
- Checked: Alarm.com uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/alarm-com-talkdesk · How we check: https://www.usedby.ai/methodology