# How Albemarle uses Moveworks

**49%**: “49% decrease in support ticket resolution time”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/albemarle-doubles-productivity-with-moveworks-employee-experience-insights). Captured by usedby on 2026-10-09.

- Company: [Albemarle](https://www.usedby.ai/companies/albemarle.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Teams: IT, HR
- Customer since (as the page says): In April 2021, Albemarle launched ALbot

## What the story says

Albemarle runs ALbot, a Moveworks AI assistant inside Microsoft Teams, that lets employees ask for help in natural language to resolve issues, request software, unlock accounts and find information. It provides support in employees' native languages and was later extended from IT to HR.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Albemarle, not ours.

> Moveworks enabled employees to get help in their native language, without requiring localized service desks.

- **80%**: “80% of support tickets resolved without back-and-forth with IT”
- **2X**: “2X faster resolution of the average support issue”

> We found it almost seamless to turn multilingual support on. It wasn’t a technical challenge. Through a lot of engineering in the background, Moveworks made it simple to deploy, adopt, and use.
>
> Alok Singh, Director of IT Automation and Collaboration

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/albemarle-doubles-productivity-with-moveworks-employee-experience-insights), captured 2026-10-09.

> Moveworks’ natural language understanding provides profound insight into what’s holding our people back. When we know exactly which teams and regions are feeling the most pain, we can focus our efforts and get those employees back on their feet.
>
> Alok Singh, Director of IT Automation and Collaboration

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/albemarle-doubles-productivity-with-moveworks-employee-experience-insights), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 49% is printed word for word on the page, near the name of Albemarle.
- Checked: the passage quoted above is copied word for word from the page, near the name of Albemarle.
- Checked: Albemarle uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/albemarle-moveworks · How we check: https://www.usedby.ai/methodology