# How AlgaeCal uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/algaecal/). Captured by usedby on 2026-10-09.

- Company: [AlgaeCal](https://www.usedby.ai/companies/algaecal.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)

## What the story says

AlgaeCal replaced a limited contact center with Talkdesk CX Cloud, and also uses Talkdesk Quality Management and Copilot to give agents relevant information and shorten onboarding. A Salesforce integration drives workflows and triggers based on incoming data.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and AlgaeCal, not ours.

> In addition, AlgaeCal adopted Talkdesk Quality Management™ and Talkdesk Copilot™, enhanced through Customer Experience Automation (CXA), giving agents relevant information while shortening onboarding timelines.

> We didn’t feel that we were just one of many. Talkdesk made us feel like they were going to be a significant part of our future.
>
> David Reeve, Chief Strategy Officer

Source: [talkdesk.com](https://www.talkdesk.com/customers/algaecal/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of AlgaeCal.
- Checked: AlgaeCal uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/algaecal-talkdesk · How we check: https://www.usedby.ai/methodology