# How Alight uses Automation Anywhere

**95%** accuracy in check processing

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/alight-aws), July 2025. Captured by usedby on 2026-10-07.

- Company: [Alight](https://www.usedby.ai/companies/alight.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: Automation COE

## The use case: how Alight deploys Automation Anywhere

Alight uses Automation Co-Pilot together with AWS Textract and Comprehend to automate claims processing. A Claims AI Agent extracts and validates receipts and flags issues for human review.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Alight, not ours.

> Alight led design thinking workshops to understand and optimize its decade-old manual claims process. They reduced 350 rule sets to one unified standard before implementing automation with Automation Anywhere and AWS.

- **50%**: “This resulted in simplified operations, processing time cut to less than a day, and a 50% reduction in call volume thanks to faster payouts and personalized responses.”

> Through Automation Co-Pilot, our generative AI model gets better every day with real-time feedback.
>
> Rahul Patet, Senior Director, Automation COE

Source: [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/alight-aws), captured 2026-10-07.

## Other AI tools used by Alight

- [Loopio](https://www.usedby.ai/tools/loopio.md) — Observed
- [Phenom](https://www.usedby.ai/tools/phenom.md) — Observed
- [Salesloft](https://www.usedby.ai/tools/salesloft.md) — Observed

## Automation Anywhere users in HR & Recruiting

- [Workday](https://www.usedby.ai/companies/workday.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 95% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Alight.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Alight uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/alight-automation-anywhere · How we check: https://www.usedby.ai/methodology