# How Alliant Credit Union uses Glia

**73,369** Conversations agents handled concurrently instead

As published on [glia.com](https://www.glia.com/case-study/alliant-credit-union). Captured by usedby on 2026-10-31.

- Company: [Alliant Credit Union](https://www.usedby.ai/companies/alliant-credit-union.md)
- Tool: [Glia](https://www.usedby.ai/tools/glia.md)
- Teams: Operations, Technology, Digital, Security, Compliance, Customer Care, New Member Accounts

## The use case: how Alliant Credit Union deploys Glia

Alliant, a fully digital credit union, uses Glia's Banking AI Platform to unify voice and digital support. Its virtual assistant Glia Banker handles routine member inquiries, and agents handle multiple chats at once and co-browse with members to guide them through processes.

Summary written by usedby from the source page, in English. The figures are those of Glia and Alliant Credit Union, not ours.

> By automating routine inquiries with Glia Banker and helping member care teams handle multiple chats simultaneously, Alliant provided the fast, seamless service members expected—and generated massive time savings for its frontline.

- **58,000**: “Preserve its human touch by successfully routing over 58,000 interactions to live agents”

> Glia Banker handles routine inquiries instantly, freeing our frontline customer care teams to deliver high-touch service and build deeper member relationships.
>
> Stephani Foss, Chief Operations Officer

Source: [glia.com](https://www.glia.com/case-study/alliant-credit-union), captured 2026-10-31.

## Other companies using Glia

- [Acadia Federal Credit Union](https://www.usedby.ai/companies/acadia-fcu.md) — Confirmed
- [AmeriCU](https://www.usedby.ai/companies/americu-credit-union.md) — Confirmed
- [Azura](https://www.usedby.ai/companies/azura-cu.md) — Confirmed
- [Bank of Guam](https://www.usedby.ai/companies/bank-of-guam.md) — Confirmed
- [Busey Bank](https://www.usedby.ai/companies/busey-bank.md) — Confirmed
- [Celina](https://www.usedby.ai/companies/celina-insurance-group.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-31.

- Checked: the figure 73,369 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Alliant Credit Union.
- Checked: Alliant Credit Union uses Glia. Confirmed line. Latest check across sources: 2026-10-31.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/alliant-credit-union-glia · How we check: https://www.usedby.ai/methodology