# How Allianz uses Taktile

**days to minutes**: “Processing time reduced from days to minutes”

As published on [taktile.com](https://taktile.com/customer-stories/allianz-partners-and-taktile). Captured by usedby on 2026-10-19.

- Company: [Allianz](https://www.usedby.ai/companies/allianz.md)
- Tool: [Taktile](https://www.usedby.ai/tools/taktile.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Claims, Subject matter experts

## What the story says

Allianz Partners uses Taktile to run a sequence of AI agents that classify documents, extract invoice data, map treatments to coverage and assess health claims, with human experts reviewing flagged cases. The workflow is being expanded across its full claims portfolio.

Summary written by usedby from the source page, in English. The figures are those of Taktile and Allianz, not ours.

> Claims that previously took days to process now move through the pipeline in minutes, freeing specialists from repetitive data validation and allowing them to focus on the complex, high-stakes cases that require expert judgment.

- **30%**: “30% increase in straight-through processing of claims”
- **4–6%**: “4–6% improvement in adjudication quality on selective claims journeys”
- **60+**: “Allianz Partners also onboarded 60+ subject matter experts onto Taktile”

> Taktile gave us the tools to purposefully build AI into the core of our health claims operations. We’ve gone from a manual, time-consuming process to an agentic workflow that’s already delivering massive value globally.
>
> Pieter Viljoen, Chief Data & AI Officer at Allianz Partners

Source: [taktile.com](https://taktile.com/customer-stories/allianz-partners-and-taktile), captured 2026-10-19.

## What usedby checked

We compared the story with its live page on 2026-10-19.

- Checked: the figure days to minutes is printed word for word on the page, near the name of Allianz.
- Checked: the passage quoted above is copied word for word from the page, near the name of Allianz.
- Checked: Allianz uses Taktile. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/allianz-partners-taktile · How we check: https://www.usedby.ai/methodology