# How Allstate uses Uniphore

**$5M**: “HOW A DIGITAL-FIRST ROADSIDE EXPERIENCE SAVED ALLSTATE $5M AND REDUCED AGENT LOAD BY 48%”

As published on [uniphore.com](https://www.uniphore.com/customers/allstate/), April 2026. Captured by usedby on 2026-10-08.

- Company: [Allstate](https://www.usedby.ai/companies/allstate.md)
- Tool: [Uniphore](https://www.usedby.ai/tools/uniphore.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Roadside assistance

## What the story says

Allstate uses Uniphore Customer Service AI to run a digital self-service experience for its roadside assistance program, guiding callers with voice and visual guidance and sharing customer context with agents.

Summary written by usedby from the source page, in English. The figures are those of Uniphore and Allstate, not ours.

> Allstate aimed to reduce customer effort and improve containment in its roadside assistance program. The team wanted to guide callers through a digital experience, reduce abandonment, and share customer context with agents to streamline resolution.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $5M is printed word for word on the page, near the name of Allstate.
- Checked: the passage quoted above is copied word for word from the page, near the name of Allstate.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Allstate uses Uniphore. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/allstate-uniphore · How we check: https://www.usedby.ai/methodology