# How Amazon Ring uses Vapi

**50%**: “50% time on call reduction”

As published on [vapi.ai](https://vapi.ai/customers/amazon-ring). Captured by usedby on 2026-10-08.

- Company: [Amazon Ring](https://www.usedby.ai/companies/amazon-ring.md)
- Tool: [Vapi](https://www.usedby.ai/tools/vapi.md)
- Teams: Customer Support, Operations

## What the story says

Ring uses Vapi voice AI agents to handle all of its inbound customer support calls, replacing a need to expand call-center capacity or rely on traditional IVR during holiday call surges. Operations teams tune the agent behavior themselves.

Summary written by usedby from the source page, in English. The figures are those of Vapi and Amazon Ring, not ours.

> Moving all inbound volume to AI agents is usually where support quality begins to degrade. Ring's went the other way: customer satisfaction scores improved after deployment and have kept climbing since.

- **70%**: “70% cost per minute reduction”
- **100%**: “100% of inbound call volume now runs through Vapi”
- **two weeks**: “Zero to production in two weeks”

> When Ring customers call in, they expect fast, high-quality support. We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi. Most importantly, we've maintained our high bar of support for our customers and CSAT scores have improved.
>
> Jason Mitura, VP of Software Development

> We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi. Most importantly, we’ve maintained the high bar of support for our customers, and CSAT scores have improved.
>
> Jason Mitura, Vice President, Software Development

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 50% is printed word for word on the page, near the name of Amazon Ring.
- Checked: the passage quoted above is copied word for word from the page, near the name of Amazon Ring.
- Checked: Amazon Ring uses Vapi. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/amazon-ring-vapi · How we check: https://www.usedby.ai/methodology