# How AMD uses Kore.ai

**80%**: “80% HR resolution time reduction”

As published on [kore.ai](https://www.kore.ai/customer-stories/amd-transforming-global-hr). Captured by usedby on 2026-10-02.

- Company: [AMD](https://www.usedby.ai/companies/amd.md)
- Tool: [Kore.ai](https://www.usedby.ai/tools/kore-ai.md)
- Teams: HR

## What the story says

AMD uses a generative AI HR Agent built with Kore.ai to handle HR support for its global workforce. Employees and managers complete HR transactions and get answers on their own, approve transactions in Microsoft Teams, and have critical issues escalated to HR professionals.

Summary written by usedby from the source page, in English. The figures are those of Kore.ai and AMD, not ours.

> AMD partnered with Kore.ai to introduce a generative AI-powered HR Agent, transforming HR support into an intelligent, scalable platform.

- **50%**: “50% self-service deflection rate”
- **70%**: “70% employee satisfaction increase”

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 80% is printed word for word on the page, near the name of AMD.
- Checked: the passage quoted above is copied word for word from the page, near the name of AMD.
- Checked: AMD uses Kore.ai. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/amd-kore-ai · How we check: https://www.usedby.ai/methodology