# How Ammex uses Atomicwork

**five minutes**: “All of that in about five minutes.”

As published on [atomicwork.com](https://www.atomicwork.com/customers/ammex). Captured by usedby on 2026-10-07.

- Company: [Ammex](https://www.usedby.ai/companies/ammex.md)
- Tool: [Atomicwork](https://www.usedby.ai/tools/atomicwork.md)
- Teams: IT, HR, logistics, finance
- Customer since (as the page says): When Atomicwork rolled out in early 2024

## What the story says

Ammex replaced Jira Service Management with Atomicwork as its service management platform, running inside Microsoft Teams. The IT help desk uses it to deflect FAQs and to automate approval-based requests such as offboarding, and teams like HR, logistics and finance also handle their requests through it.

Summary written by usedby from the source page, in English. The figures are those of Atomicwork and Ammex, not ours.

> All of that in about five minutes.

- **20% to 65%**: “Deflection rates climbed from 20% to 65%, with a target of 80% through continued documentation refinement.”
- **two months**: “their IT help desk fully operational on Atomicwork within two months”
- **25 use cases**: “the team had a shortlist of 25 use cases”

> Approval and execution of tasks can be completed in less than a minute.
>
> Rinno Camilit, IT Director

> The ROI on deploying Atom across our teams has been incredible. Unlike Jira, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day
>
> Chad Ghosn, Global CTO

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure five minutes is printed word for word on the page, near the name of Ammex.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ammex.
- Checked: Ammex uses Atomicwork. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ammex-atomicwork · How we check: https://www.usedby.ai/methodology