# How Angi uses Regal

**3X**: “Angi Sees 3X Growth in Key Members, Year-Over-Year”

As published on [regal.ai](https://www.regal.ai/case-study/angi). Captured by usedby on 2026-10-08.

- Company: [Angi](https://www.usedby.ai/companies/angi.md)
- Tool: [Regal](https://www.usedby.ai/tools/regal.md)
- Teams: Growth

## What the story says

Angi's growth team uses Regal to build self-serve customer journeys that trigger automated calls and texts from a branded number on behalf of each member's assigned home specialist. This replaced a contact center platform built for inbound support that lacked coordinated calls and texts and real-time triggers.

Summary written by usedby from the source page, in English. The figures are those of Regal and Angi, not ours.

> Within a single quarter Angi saw a 14% SMS answer rate, 19% call answer rate, and an average incremental lift of ~50% on booking requests per Angi Key member.

- **14%**: “Within a single quarter Angi saw a 14% SMS answer rate”
- **19%**: “19% call answer rate”
- **~50%**: “an average incremental lift of ~50% on booking requests per Angi Key member”

> Regal has helped our teams massively increase revenue from customers via branded, personalized call and text message outreach - all features that our existing customer service contact center didn't have.
>
> Oisin Hanrahan, CEO

> Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments.
>
> Leila Kutler, Senior Director, Strategy & Growth, Angi

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3X is printed word for word on the page, near the name of Angi.
- Checked: the passage quoted above is copied word for word from the page, near the name of Angi.
- Checked: Angi uses Regal. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/angi-regal · How we check: https://www.usedby.ai/methodology