# How Anker uses Retell AI

**80.4%** Case resolution rate

As published on [retellai.com](https://www.retellai.com/case-study/how-anker-transformed-global-customer-support-with-human-quality-al-voice). Captured by usedby on 2026-10-05.

- Company: [Anker](https://www.usedby.ai/companies/anker.md)
- Tool: [Retell AI](https://www.usedby.ai/tools/retell-ai.md)
- Industry: [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md)
- Teams: Customer Support

## The use case: how Anker deploys Retell AI

Anker uses Retell AI voice agents to handle real Tier-1 post-sales customer support calls in the U.S. and U.K., such as order tracking, warranty checks and troubleshooting, as well as out-of-office inquiries.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and Anker, not ours.

> The AI agent was deployed to handle real customer calls in the U.S. and U.K., covering post-sales support and out-of-office inquiries.

- **63**: “Customer NPS: 63”
- **95%+**: “The agents have minimal latency while achieving 95%+ speech recognition accuracy across English markets.”

## Retell AI users in Consumer Goods

- [Swtch](https://www.usedby.ai/companies/swtch.md) — Confirmed
- [Eufy](https://www.usedby.ai/companies/eufy.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 80.4% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Anker.
- Checked: Anker uses Retell AI. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/anker-innovations-retell-ai · How we check: https://www.usedby.ai/methodology