# How Annapolis Internal Medicine uses Assort Health

**75%**: “75% reduction in hold times from 4 minutes to \<1 minute”

As published on [assorthealth.com](https://www.assorthealth.com/customers/annapolis-internal-medicine-customer-story), October 2026. Captured by usedby on 2026-10-08.

- Company: [Annapolis Internal Medicine](https://www.usedby.ai/companies/annapolis-internal-medicine.md)
- Tool: [Assort Health](https://www.usedby.ai/tools/assort-health.md)

## What the story says

The primary care practice uses Assort Health's voice, SMS and email AI agents to handle scheduling, triage and routine patient inquiries in English and Spanish. It also runs outbound campaigns, such as scheduling annual flu shots, to proactively reach patients.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and Annapolis Internal Medicine, not ours.

> Annapolis Internal Medicine implemented Assort Health’s Patient Access AI Platform to transform how patients connect with the practice. The practice started by using Assort’s intelligent voice, SMS, and email AI agents to handle scheduling, triage, and routine inquiries in both English and Spanish

- **4.3/5**: “4.3/5 patient satisfaction with AI, up from 3.5/5 for online reviews”
- **61%**: “61% of flu shot appointments booked through agentic AI proactive outreach”
- **220%**: “220% increase in labor capacity more than tripling the output with existing FTEs”

> Assort Health has completely redefined how we manage patient engagement. Calls are answered instantly, and our outbound campaigns have helped us book appointments at a rate we simply couldn’t achieve before. It’s improved efficiency on our end and, more importantly, created a better experience for patients at every interaction.
>
> Dr. Titus Abraham, Managing Partner, Annapolis Internal Medicine

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 75% is printed word for word on the page, near the name of Annapolis Internal Medicine.
- Checked: the passage quoted above is copied word for word from the page, near the name of Annapolis Internal Medicine.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Annapolis Internal Medicine uses Assort Health. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/annapolis-internal-medicine-assort-health · How we check: https://www.usedby.ai/methodology