# How Anthropic uses Listen

**100 studies**: “Think about it as 100 studies for the price, at least in terms of time, of five or six.”

As published on [listenlabs.ai](https://listenlabs.ai/case-studies/anthropic). Captured by usedby on 2026-10-02.

- Company: [Anthropic](https://www.usedby.ai/companies/anthropic.md)
- Tool: [Listen](https://www.usedby.ai/tools/listen.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)
- Teams: Product Marketing, UXR, Marketing Insights

## What the story says

Anthropic's user experience research team uses Listen to run interviews and surveys together in a single study with the same participants. They use it to understand user signals such as churn on Claude Code, and other teams at the company now run their own studies too.

Summary written by usedby from the source page, in English. The figures are those of Listen and Anthropic, not ours.

> “Think about it as 100 studies for the price, at least in terms of time, of five or six. Our researchers’ time is one of the scarcest commodities. So if we can take the same person’s research skills and insights and quickly scale that up in terms of the scope, that’s very valuable.”

> The crux of it was context switching: people not wanting to go back and forth between their code editor and the terminal,
>
> Jane Justice Leibrock, Head of User Experience Research

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 100 studies is printed word for word on the page, near the name of Anthropic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Anthropic.
- Checked: Anthropic uses Listen. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/anthropic-listen · How we check: https://www.usedby.ai/methodology