# How Aqua Finance uses Cresta

**61%**: “61% increase in dollars collected per hour”

As published on [cresta.com](https://cresta.com/customers/aqua-finance). Captured by usedby on 2026-11-07.

- Company: [Aqua Finance](https://www.usedby.ai/companies/aqua-finance.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Servicing, Collections, Customer Care

## The use case: how Aqua Finance deploys Cresta

Aqua Finance uses Cresta across its servicing contact centers, mainly in collections, for real-time agent guidance, automatic call summarization, live transcription and translation for bilingual and offshore agents, and AI-driven coaching that scores every call.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Aqua Finance, not ours.

> With real-time hints and tips guiding agents through every conversation, collectors are recovering significantly more revenue every hour they're on the phones.

- **50%**: “50% reduction in after-call work in collections.”
- **100%**: “100% of calls monitored, scored, and coached.”

> We've made a ton of progress rolling out new technologies so that we can continue to add loans to the books without adding heads to service them,
>
> Dan Greer, SVP of Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> Cresta is hands down the best vendor team that I've worked with,
>
> Dan Greer, SVP of Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> When they perform the activity, they get a nice little check mark and it reminds them that they've done it. Happier agents are more successful.
>
> Dan Greer, SVP Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> The auto-summarization has been huge, and it's not just the after-call work time that's the benefit. It really is that it allows agents to focus on the customers.
>
> Dan Greer, SVP Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> NPS increased significantly at our offshore provider, and I think that's because for agents that are bilingual, it really allows them the ability to see the live transcription, translate it right there, and they can focus on what actually matters.
>
> Dan Greer, SVP Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> Cresta listens to 100% of the phone calls. It's looking at all the different behaviors that we specifically care about. It's identifying where the gaps are. It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and something that the agents then can monitor themselves and track their performance.
>
> Dan Greer, SVP Servicing Operations

Source: [cresta.com](https://cresta.com/customers/aqua-finance), captured 2026-10-07.

> Cresta es, sin duda, el mejor equipo proveedor con el que he trabajado
>
> Dan Greer, vicepresidente sénior de Operaciones de Servicio

Source: [cresta.com](https://cresta.com/es/customers/aqua-finance), captured 2026-10-07.

## Other companies using Cresta

- [Achieve](https://www.usedby.ai/companies/achieve.md) — Confirmed
- [Alaska Airlines](https://www.usedby.ai/companies/alaska.md) — Confirmed
- [Aptive](https://www.usedby.ai/companies/aptive.md) — Confirmed
- [Brinks Home](https://www.usedby.ai/companies/brinks-home.md) — Confirmed
- [Cox](https://www.usedby.ai/companies/cox.md) — Confirmed
- [Holiday Inn](https://www.usedby.ai/companies/holiday-inn.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-07.

- Checked: the figure 61% is printed word for word on the page, near the name of Aqua Finance.
- Checked: the passage quoted above is copied word for word from the page, near the name of Aqua Finance.
- Checked: Aqua Finance uses Cresta. Confirmed line. Latest check across sources: 2026-11-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/aqua-finance-cresta · How we check: https://www.usedby.ai/methodology