# How Arbiter Sports uses Assembled

**30%**: “30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”

As published on [assembled.com](https://www.assembled.com/case-study/arbiter). Captured by usedby on 2026-10-08.

- Company: [Arbiter Sports](https://www.usedby.ai/companies/arbiter-sports.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Teams: Customer Support
- Customer since (as the page says): Arbiter went live in January 2026.

## What the story says

Arbiter, a K-12 athletics technology provider, uses Assembled's AI chat agent connected to its Zendesk knowledge base to answer customer questions around the clock. Workflows were added later for edge cases that help articles don't cover.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Arbiter Sports, not ours.

> Day to day, the support team went from staffing chat for a couple of hours to offering it around the clock, and from manually reading every chat's context to having user segment and routing information land in Zendesk automatically.

- **86%**: “1 week to launch the AI chat agent, reaching an 86% resolution rate within 4 weeks of launch”
- **101,400**: “101,400 total contacts handled in the first 6 months, up from 92,500 in the same period a year earlier”
- **95%**: “ever since Arbiter switched to Assembled, he "gets 95% of his questions answered through the chat."”

> the real need for AI did come through all of our acquisitions.
>
> KayLee Roemmich, Senior Director of CX

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 30% is printed word for word on the page, near the name of Arbiter Sports.
- Checked: the passage quoted above is copied word for word from the page, near the name of Arbiter Sports.
- Checked: each number in our summary is printed on the page.
- Checked: Arbiter Sports uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/arbiter-assembled · How we check: https://www.usedby.ai/methodology