# How Arbor uses Lorikeet

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helped-arbor-automate-complex-support-flows-across-13-states). Captured by usedby on 2026-10-08.

- Company: [Arbor](https://www.usedby.ai/companies/arbor.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Customer Operations

## What the story says

Arbor, which helps consumers in 13 deregulated states lock in lower fixed electricity rates, uses Lorikeet's AI agent to handle customer support. The agent answers energy and rate questions, runs process-based workflows such as ticket tagging and CRM notes, and escalates sensitive cases to human agents.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Arbor, not ours.

> Customers praise “Olive” by name in Trustpilot reviews, often unaware they were chatting with an AI agent.

> CX opportunities feel endless now. We’re excited about the power of Lorikeet and how it can help us scale without losing the human touch.
>
> Jessica Mishlove, Head of Customer Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Arbor.
- Checked: each number in our summary is printed on the page.
- Checked: Arbor uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/arbor-lorikeet · How we check: https://www.usedby.ai/methodology