# How Arrivia uses Krisp

**26.1%**: “Sales Conversion Rate increased by +26.1%, confirming clearer communication led to better outcomes”

As published on [krisp.ai](https://krisp.ai/customers/arrivia/). Captured by usedby on 2026-10-24.

- Company: [Arrivia](https://www.usedby.ai/companies/arrivia.md)
- Tool: [Krisp](https://www.usedby.ai/tools/krisp.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)
- Teams: Call Center, Cruise Sales

## The use case: how Arrivia deploys Krisp

Arrivia's call centers use Krisp Noise Cancellation to filter background noise in both directions on calls, and Krisp Accent Conversion to make agents' speech clearer to customers. It was piloted with a Cruise Sales team in India and then rolled out to more agents and lines of business.

Summary written by usedby from the source page, in English. The figures are those of Krisp and Arrivia, not ours.

> To evaluate the impact of AI Accent Conversion, arrivia conducted a structured pilot with 20 agents in India. The evaluation was run with the Cruise Sales team, as this line of business required a high level of customer trust and clear communication for successful conversions.

- **+99%**: “Net Promoter Score improved by +99%, driven by a +10.4% shift in the Likelihood to Recommend”
- **+14.8%**: “Revenue per Booking improved by +14.8%, contributing to tangible business growth”
- **-4.4%**: “Call Handle Time improved by -4.4%, leading to faster, more effective interactions”
- **+12.2%**: “Agent Promoter Score improved by +12.2%, signaling greater confidence among agents”

> Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains. Arrivia benefits from delivering service that exceeds expectations while strengthening connections between our global team and the customers we serve. Our partnership with Krisp has truly elevated our ability to deliver exceptional value.
>
> Travis Markel, Chief Operating Officer at arrivia

Source: [krisp.ai](https://krisp.ai/customers/arrivia/), captured 2026-10-24.

## Krisp users in Travel & Hospitality

- [Intercontinental](https://www.usedby.ai/companies/intercontinental.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 26.1% is printed word for word on the page, near the name of Arrivia.
- Checked: the passage quoted above is copied word for word from the page, near the name of Arrivia.
- Checked: Arrivia uses Krisp. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/arrivia-krisp · How we check: https://www.usedby.ai/methodology