# How Conduent uses LivePerson

**2-3x** efficiency compared with voice channels

As published on [liveperson.com](https://www.liveperson.com/resources/success-stories/conduent/), January 2021. Captured by usedby on 2026-10-24.

- Company: [Conduent](https://www.usedby.ai/companies/conduent.md)
- Tool: [LivePerson](https://www.usedby.ai/tools/live-person.md)
- Industry: [Management Consulting](https://www.usedby.ai/companies/industry/management-consulting.md)
- Teams: Client center support

## The use case: how Conduent deploys LivePerson

Conduent's Human Resources and Learning Solutions business uses LivePerson's Conversational Cloud so its client center support representatives can handle web-based asynchronous messaging with its clients' employees and retirees. The messaging is supported by AI bots.

Summary written by usedby from the source page, in English. The figures are those of LivePerson and Conduent, not ours.

> Over 400 of Conduent’s client center support representatives now use LivePerson’s Conversational Cloud to manage these web-based messaging interactions with their customers’ employees and retirees at 2-3X the efficiency of representatives in traditional voice channels.

- **400**: “Over 400 of Conduent’s client center support representatives now use LivePerson’s Conversational Cloud”
- **30-40%**: “improves both the workforce experience and companies’ operational efficiencies by 30-40% on average”

> LivePerson’s Conversational Cloud makes it easy for us to make adjustments to campaigns as required, allowing Conduent to be highly responsive and agile which is critical to our success — especially during the turbulence of 2020.
>
> Neil Rixe, Director of Technology

Source: [liveperson.com](https://www.liveperson.com/resources/success-stories/conduent/), captured 2026-10-24.

## Other AI tools used by Conduent

- [Krisp](https://www.usedby.ai/tools/krisp.md) — Observed

## LivePerson users in Management Consulting

- [Project Management Institute (PMI)](https://www.usedby.ai/companies/project-management-institute-pmi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 2-3x is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Conduent.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Conduent uses LivePerson. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/asynchronous-messaging · How we check: https://www.usedby.ai/methodology