# How athenahealth uses Coveo

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/athenahealth-improves-agent-experience), January 2018. Captured by usedby on 2026-10-09.

- Company: [athenahealth](https://www.usedby.ai/companies/athenahealth.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Customer Support

## What the story says

athenahealth uses Coveo to unify knowledge from several siloed systems into one knowledge base with a single embedded search interface for its customer support agents. The tool gives agents personalized, case-relevant article recommendations and also powers a self-service portal for healthcare providers.

Summary written by usedby from the source page, in English. The figures are those of Coveo and athenahealth, not ours.

> With a single embedded interface and personalized article recommendations, agents get AI-powered, case-relevant answers first. Then they can search within the UI to find even more help for each customer interaction.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of athenahealth.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: athenahealth uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/athenahealth-coveo · How we check: https://www.usedby.ai/methodology