# How Atos uses PolyAI

**50%**: “at 50% of the cost of an FTE”

As published on [poly.ai](https://poly.ai/customers/atos), October 2023. Captured by usedby on 2026-10-08.

- Company: [Atos](https://www.usedby.ai/companies/atos.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Customer Service, Customer Interaction Center, Performance

## What the story says

Atos runs the banking operation of a government-backed financial service and uses a PolyAI voice assistant to answer customer FAQs by phone around the clock. Complex queries are passed to human agents, which frees them from repetitive calls.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Atos, not ours.

> The PolyAI voice assistant handles the workload equivalent to between 50-95 full-time agents depending on call volume, representing approximately 12-23% of the UK Customer Interaction Center’s headcount and at 50% of the cost of an FTE.

- **30%**: “A reduction in agent call volumes by 30%”
- **30%**: “fully containing 30% of repetitive calls normally handled by contact center agents”
- **8 weeks**: “In the space of 8 weeks, PolyAI helped us achieve that goal by building and deploying the voice assistant”

> PolyAI has allowed us to accommodate periods of peak customer activity and to minimize complaints by significantly increasing our ability to answer FAQs through the voice assistant
>
> John Murphy, Director of Customer Service at Atos

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 50% is printed word for word on the page, near the name of Atos.
- Checked: the passage quoted above is copied word for word from the page, near the name of Atos.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Atos uses PolyAI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/atos-polyai · How we check: https://www.usedby.ai/methodology