# How Audibel uses PolyAI

**87%**: “With PolyAI, Audibel cut wait times by 87% and abandonment by 44%”

As published on [poly.ai](https://poly.ai/customers/audibel), May 2026. Captured by usedby on 2026-10-08.

- Company: [Audibel](https://www.usedby.ai/companies/audibel.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Teams: Customer Care Center

## What the story says

Audibel uses PolyAI's HIPAA-compliant voice assistant to answer inbound calls to its call center. The assistant collects the caller's name, phone number and zip code, identifies intent, filters out spam and autodialer calls, and hands the caller to a live agent with context.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Audibel, not ours.

> With PolyAI, Audibel cut wait times by 87% and abandonment by 44%, while spam dropped 88%. With faster, friendlier service, appointment volume grew 2%, helping more patients access the care they need.

- **44%**: “With PolyAI, Audibel cut wait times by 87% and abandonment by 44%, while spam dropped 88%.”
- **88%**: “Additionally, PolyAI’s filtering capabilities have reduced spam calls by 88%, saving hours of wasted time every day.”
- **2%**: “With streamlined workflows and happier staff, Audibel’s overall appointment volume has risen 2% year-over- year, even as the broader hearing aid industry saw a 5% decline.”

> PolyAI rose to the top because of how authentic their voices sounded and how adaptive the technology was. It didn’t sound robotic — it sounded like one of our own agents.
>
> Dan Weinberger, Director of Global Marketing

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 87% is printed word for word on the page, near the name of Audibel.
- Checked: the passage quoted above is copied word for word from the page, near the name of Audibel.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Audibel uses PolyAI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/audibel-polyai · How we check: https://www.usedby.ai/methodology