# How Austin FC uses Dialpad

**68%** AI agent call deflection rate

As published on [dialpad.com](https://www.dialpad.com/customers/austinfc/). Captured by usedby on 2026-10-08.

- Company: [Austin FC](https://www.usedby.ai/companies/austin-fc.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Industry: [Sports & Fitness](https://www.usedby.ai/companies/industry/sports-fitness.md)
- Teams: Guest Services

## The use case: how Austin FC deploys Dialpad

Austin FC uses Dialpad's Agentic AI agent to answer routine fan calls about matches, events, ticketing and parking, and to hand off to a staff member when the question is beyond its knowledge. Previously the guest services lead handled all calls alone on a traditional phone system without analytics.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Austin FC, not ours.

> “Our deflection rate is 68%,” he says. “Which far exceeded my expectations.”

> It feels like there’s a thousand more helpers on hand,
>
> Lauryn Williams

Source: [dialpad.com](https://www.dialpad.com/customers/austinfc/), captured 2026-10-08.

## Dialpad users in Sports & Fitness

- [Arizona Rattlers](https://www.usedby.ai/companies/arizona-rattlers.md) — Observed
- [Cricket Victoria](https://www.usedby.ai/companies/cricket-victoria.md) — Observed
- [Florida Panthers](https://www.usedby.ai/companies/florida-panthers.md) — Observed
- [San Diego Padres](https://www.usedby.ai/companies/san-diego-padres.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 68% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Austin FC.
- Checked: Austin FC uses Dialpad. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/austin-fc-dialpad · How we check: https://www.usedby.ai/methodology