# How AUTO1 Group uses Parloa

**9 weeks** Full rollout across nine countries and seven

As published on [parloa.com](https://www.parloa.com/customers/auto1-group/), September 2026. Captured by usedby on 2026-11-14.

- Company: [AUTO1 Group](https://www.usedby.ai/companies/auto1-group.md)
- Tool: [Parloa](https://www.usedby.ai/tools/parloa.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Customer service, Operations, Product, Tech, Engineering

## The use case: how AUTO1 Group deploys Parloa

AUTO1 Group uses Parloa's AI agents in the customer service of its wirkaufendeinauto.de brand to answer incoming calls, identify customers, and schedule and change car purchase appointments. The agents route requests to a human when they cannot resolve them automatically.

Summary written by usedby from the source page, in English. The figures are those of Parloa and AUTO1 Group, not ours.

> After the pilot succeeded in Germany and Spain, AUTO1 Group rolled the solution out to nine markets over the course of just nine weeks: Germany, Austria, Belgium, France, Italy, Spain, Sweden, the Netherlands, and Portugal.

- **4.8**: “4.8 Google rating”

> Thanks to Parloa’s AI agents, we’re available to customers at all times.
>
> Alexander App, Director of Customer Service Europe

Source: [parloa.com](https://www.parloa.com/), captured 2026-10-03.

## Parloa users in Marketplace

- [Fever](https://www.usedby.ai/companies/fever.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 9 weeks is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of AUTO1 Group.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: AUTO1 Group uses Parloa. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/auto1-group-parloa · How we check: https://www.usedby.ai/methodology