# How Autodesk uses Assembled

**40%**: “the team was able to reduce average chat wait time by 40%”

As published on [assembled.com](https://www.assembled.com/case-study/autodesk). Captured by usedby on 2026-10-08.

- Company: [Autodesk](https://www.usedby.ai/companies/autodesk.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support

## What the story says

The Autodesk Construction Cloud support team uses Assembled workforce management to schedule and forecast staffing across multiple products and channels, replacing spreadsheet-based scheduling. They also beta-tested seasonal forecasting and Case Lifecycle to track case transfers and improve forecasting.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Autodesk, not ours.

> As the team became more adept at using Assembled to adjust scheduling to drive more positive customer experiences, the team was able to reduce average chat wait time by 40%.

> By working with Assembled as our partner, we have built a system that can scale and adapt.
>
> Caroline Moore, Senior Manager, Customer Support

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 40% is printed word for word on the page, near the name of Autodesk.
- Checked: the passage quoted above is copied word for word from the page, near the name of Autodesk.
- Checked: Autodesk uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/autodesk-assembled · How we check: https://www.usedby.ai/methodology