# How Autodesk uses BigPanda

**85%**: “improving mean time to resolution (MTTR) by 85%”

As published on [bigpanda.io](https://www.bigpanda.io/customer/autodesk/), June 2023. Captured by usedby on 2026-10-07.

- Company: [Autodesk](https://www.usedby.ai/companies/autodesk.md)
- Tool: [BigPanda](https://www.usedby.ai/tools/bigpanda.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: IT Ops, NOC, DevOps, Site Reliability Engineering

## What the story says

Autodesk's IT operations team uses BigPanda to consolidate noisy alerts from many monitoring tools into actionable incidents. It enriches alerts with context and integrates with ServiceNow and Slack for ticketing and notifications.

Summary written by usedby from the source page, in English. The figures are those of BigPanda and Autodesk, not ours.

> Their IT team was able to logically consolidate noisy alerts into actionable incidents, driving a significant 69% reduction in incidents while improving mean time to resolution (MTTR) by 85%.

- **69%**: “driving a significant 69% reduction in incidents”

> With the help of BigPanda, we reduced incidents by 69%, and significantly improved IT operational efficiency.
>
> Samy Senthivel, Director of Observability Services

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 85% is printed word for word on the page, near the name of Autodesk.
- Checked: the passage quoted above is copied word for word from the page, near the name of Autodesk.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Autodesk uses BigPanda. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/autodesk-bigpanda · How we check: https://www.usedby.ai/methodology