# How Autodesk uses Rasa

**25%**: “25% Self-service customers”

As published on [rasa.com](https://rasa.com/customers/autodesk). Captured by usedby on 2026-10-08.

- Company: [Autodesk](https://www.usedby.ai/companies/autodesk.md)
- Tool: [Rasa](https://www.usedby.ai/tools/rasa.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support

## What the story says

Autodesk uses Rasa's conversational AI to rebuild its Autodesk Assistant and provide AI agents for customer support across its digital platforms. The agents handle routine queries, guide users through the website, and reduce the load on human agents.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Autodesk, not ours.

> Autodesk saw reduced routine queries due to the AI’s ability to handle common tasks, which decreased the load on human agents. The AI system guided users through the website effectively, reducing frustration and improving accessibility.

- **38%**: “38% Increase in customer satisfaction”
- **4x**: “4x Less waiting times for support”

> We needed a solution that could scale with our ambitions. Our existing systems simply weren't equipped to handle the volume and complexity of support we envisioned.
>
> James Bradley, Senior Director of Machine Learning at Autodesk

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 25% is printed word for word on the page, near the name of Autodesk.
- Checked: the passage quoted above is copied word for word from the page, near the name of Autodesk.
- Checked: Autodesk uses Rasa. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/autodesk-rasa · How we check: https://www.usedby.ai/methodology