# How Autodoc uses Kore.ai

**30%**: “30% reduction in human agent workload”

As published on [kore.ai](https://www.kore.ai/customer-stories/autodoc-kore-ai-transforming-multilingual-customer-support-with-ai-agents). Captured by usedby on 2026-10-02.

- Company: [Autodoc](https://www.usedby.ai/companies/autodoc.md)
- Tool: [Kore.ai](https://www.usedby.ai/tools/kore-ai.md)
- Teams: service team

## What the story says

Autodoc, an online retailer of vehicle spare parts, uses Kore.ai AI for Service to automate routine support requests such as order tracking and refunds through multilingual self-service. It also gives human agents AI tools for guidance and knowledge retrieval.

Summary written by usedby from the source page, in English. The figures are those of Kore.ai and Autodoc, not ours.

> 30% reduction in human agent workload, addressing the previous shortfall in effective self-service that left routine inquiries dependent on human support

- **20%**: “20% decrease in average handling time (AHT)”
- **15%**: “15% improvement in first-contact resolution (FCR)”
- **11%**: “11% increase in self-service usage”
- **10%**: “10% increase in agent productivity”

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 30% is printed word for word on the page, near the name of Autodoc.
- Checked: the passage quoted above is copied word for word from the page, near the name of Autodoc.
- Checked: Autodoc uses Kore.ai. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/autodoc-kore-ai · How we check: https://www.usedby.ai/methodology