# How Automated Health Systems uses Krisp

**31%**: “31% reduction in Average Handle Time, the driver behind the gains below”

As published on [krisp.ai](https://krisp.ai/customers/ahs/). Captured by usedby on 2026-10-24.

- Company: [Automated Health Systems](https://www.usedby.ai/companies/automated-health-systems.md)
- Tool: [Krisp](https://www.usedby.ai/tools/krisp.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)

## The use case: how Automated Health Systems deploys Krisp

AHS uses Krisp AI Voice Translation inside its contact center call flow so agents can handle non-English callers directly, instead of placing them on hold and bringing in a third-party interpreter. It supports callers in languages such as Spanish, Portuguese, Arabic and Haitian Creole for public health programs.

Summary written by usedby from the source page, in English. The figures are those of Krisp and Automated Health Systems, not ours.

> AHS replaced that with Krisp AI Voice Translation, building multilingual support into the existing call flow. And it did so as demand surged: regulatory changes drove roughly 90,000 additional calls from February to August 2026, about 15,000 a month.

- **86%**: “CSAT up from 81% to 86%”
- **96%**: “96% translation accuracy scored on 100% of calls, with zero patient safety or experience incidents”
- **32-second**: “32-second improvement in Average Speed of Answer, and abandoned calls down from 5% to 3.08%”
- **500**: “A rollout planned to take more than a month across 500 agents was completed the same day as release, with deployment as simple as enabling single sign-on.”

> Krisp is easy to use, dependable, and has significantly improved the quality and length of our language calls.
>
> Martin Cronkhite, Corporate Director of Omnichannel and Telecommunications

Source: [krisp.ai](https://krisp.ai/customers/ahs/), captured 2026-10-24.

## Krisp users in IT Services & System Integration

- [Everise](https://www.usedby.ai/companies/everise.md) — Confirmed
- [Movate](https://www.usedby.ai/companies/movate.md) — Confirmed
- [NTT Data](https://www.usedby.ai/companies/ntt-data.md) — Confirmed
- [Nutun](https://www.usedby.ai/companies/nutun.md) — Confirmed
- [The Office Gurus](https://www.usedby.ai/companies/the-office-gurus.md) — Confirmed
- [Afni](https://www.usedby.ai/companies/afni.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 31% is printed word for word on the page, near the name of Automated Health Systems.
- Checked: the passage quoted above is copied word for word from the page, near the name of Automated Health Systems.
- Checked: Automated Health Systems uses Krisp. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/automated-health-systems-ahs-krisp · How we check: https://www.usedby.ai/methodology